You can tell us what you want from us: Insist that our promises are kept: One and all should get their fair share: Don’t accept insensitive treatment: You’re entitled to full particulars: Administration must be an open book: Your complaints must spark positive action: Your money should be employed wisely:
You will be asked for your views on existing public services and may also tell us what new basic services you will like. All levels of society will be consulted and your feelings will be conveyed to Ministers, MEC’s and legislators.
You should be consulted about the level and quality of the public services you receive and, wherever possible, should be given a choice about the services that are offered.
All national and provincial government departments will be required to publish service standards for existing and new services. Standards may not be lowered! They will be monitored at least once a year and be raised progressively.
You should be told what level and quality of services you will receive so that you are aware of what to expect.
Departments will have to set targets for extending access to public servants and services. they should implement special programmes for improved service delivery to physically, social and culturally disadvantaged persons.
You and all citizens should have equal access to the services to which you are entitled.
All departments must set standards for the treatment of the public and incorporate these into their Code of Conduct, values and training programmes. Staff performance will be regularly monitored and discourtesy will not be tolerated.
You should be treated with courtesy and consideration.
You will get full, accurate and up-to-date facts about services you are entitled to. information should be provided at service points and in local media and languages. Contact names and numbers should appear in all departmental communications.
You should be given full, accurate information about the public services you are entitled to receive.
Openness and Transparency
You have the right to know. Departmental staff numbers, particulars of senior officials, expenditure and performance against standards will not be secret. Reports to citizens will be widely published and submitted to legislatures.
You should be told how national and provincial departments are run, how much they cost, and who is in charge.
Mechanisms for recording any public dissatisfaction will be established and all staff will be trained to handle your complaints fast and efficiently. You will receive regular feedback on the outcomes.
If the promised standard of service is not delivered, you should be offered an apology, a full explanation and a speedy and effective remedy. When complaints are made, you should receive a sympathetic, positive response.
Value for money
You pay income, VAT and other taxes to finance the administration of the country. You have the right to insist that your money should be used properly. Departments owe you proof that efficiency savings and improved service delivery are on the agenda.
Public services should be provided economically and efficiently in order to give you the best possible value for money.
You can tell us what you want from us:
Insist that our promises are kept:
One and all should get their fair share:
Don’t accept insensitive treatment:
You’re entitled to full particulars:
Administration must be an open book:
Your complaints must spark positive action:
Your money should be employed wisely: